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Privacy Policy

Privacy Policy

This privacy policy describes how portocabral.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase on the site.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” Please see the list below for more information about the personal information we collect and why.

Device Information

  • Examples of personal information collected: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the site.
  • Purpose of collection: to load the site accurately for you and perform analytics on site usage to optimize our site.
  • Source of collection: collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for business purposes: shared with our processor WordPress.

Order Information

  • Examples of personal information collected: name, billing address, shipping address, email address, and phone number.
  • Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for business purposes: shared with our processor WordPress.

Customer Support Information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request deletion.

Sharing of Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use WordPress to power our online store. You can learn more about how WordPress uses your personal information here.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. For example:

Use of Personal Information

We use your personal information to provide you with our services, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Legal Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legal bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest or in the exercise of official authority;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Automated Decision Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision making (which includes profiling), when that decision has a legal effect on you or significantly affects you.

We engage in limited automated decision making to prevent fraud that has no legal or significant effect on you. Services that include elements of automated decision making include:

  • Temporary refusal list of IP addresses associated with repeated failed transactions. This refusal list persists for a small number of hours.
  • Temporary refusal of credit cards associated with refused IP addresses. This refusal list persists for a small number of days.

Your Rights

GDPR

If you are an EEA resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below.

Your personal information will initially be processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on data transfers compliance with GDPR, see the WordPress GDPR whitepaper: Your WordPress.com Site and the GDPR – Support.

CCPA

If you reside in California, you have the right to access the personal information we hold about you (also known as the “right to know”), to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you wish to designate an authorized agent to make these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for Store Functionality

  • _un B: Used in connection with access to admin.
  • _secure_session_id: Used in connection with navigation through a storefront.
  • secure_customer_sig: Used in connection with customer login.
  • storefront_digest: Used in connection with customer login.
  • _wordpress_XXXXX: Used to facilitate updating account information.

Reporting and Analytics

  • _tracking_consent: Tracking preferences.
  • _landing_page: Track landing pages.
  • _orig_referrer: Track landing pages.
  • _s: WordPress analytics.
  • _wordpress_s: WordPress analytics.
  • _wordpress_sa_p: WordPress analytics for marketing and referrals.
  • _wordpress_sa_t: WordPress analytics for marketing and referrals.
  • _wordpress_y: WordPress analytics.
  • _et: WordPress analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, see your browser’s help file or through sites such as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@globalinc.ca or by mail using the details provided below:

Porto Cabral, 9021 Boulevard Gouin Ouest, Montreal, Quebec, Canada H4K 1C3

Last Updated: October 18, 2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/.